Bilingual Experience Concierge – Remote

Pay: $14.00–$18.00 per hour Location: Remote, U.S. or Puerto Rico only Schedule: Wednesday–Sunday Training: 9:00 AM–6:00 PM CST for the first 3 weeks Regular Schedule: 7:30 AM–4:30 PM CST Enchanted Fairies is looking for a Bilingual Experience Concierge to support families throughout their client journey. This role is best for someone who is fluent in both English and Spanish, comfortable in a fast-paced call center environment, and able to provide warm, professional support across phone, email, text, chat, and social media. What You’ll Do:

• Handle a high volume of inbound and outbound calls
• Respond to emails, texts, live chats, and social media inquiries
• Schedule and reschedule photo sessions and premiere appointments
• Support Spanish-speaking and English-speaking families with clarity and care
• Communicate with internal teams through Slack and other systems
• Follow up with guests quickly and accurately throughout their experience

What Success Looks Like:

• 90%+ monthly CSAT
• 90%+ connect rate
• 10% or lower missed call rate
• Guest inquiries responded to within 2 business hours
• Studio support responded to within 5 minutes
• Consistent attendance, follow-through, and communication

What We’re Looking For:

• Fluent in English and Spanish
• 1+ year of call center, customer service, scheduling, concierge, or omnichannel support experience
• Comfortable handling phone calls, emails, texts, and chats throughout the day
• Strong typing skills, 50+ WPM preferred
• Comfortable using Google Suite, Zoom, Slack, and web-based systems
• Reliable internet and a quiet remote workspace
• Warm, professional, detail-oriented, and coachable

You’ll Stand Out If You Are:

• Calm and solution-focused under pressure
• Empathetic and emotionally aware
• Highly organized and able to multitask
• Comfortable receiving feedback and adapting quickly
• Strong at building trust with customers over the phone

This Role May Not Be the Right Fit If You:

• Are not fluent in both English and Spanish
• Prefer low-volume or transactional customer service
• Are uncomfortable making outbound calls
• Struggle with schedule consistency, feedback, or fast-changing priorities
• Are not available to work Wednesday–Sunday long term

If you’re bilingual, service-minded, and ready to support families with warmth and professionalism, we’d love to hear from you. Pay: $14.00 - $18.00 per hour Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Application Question(s):

• Are you fully fluent and professionally comfortable communicating with clients in both English and Spanish?
• This role requires a Wednesday–Sunday schedule. Can you commit to that consistently?

Experience:

• Call center: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: Remote