Director of Customer Onboarding & Healthcare Program Implementation – Remote Leadership Role

About careerzynith

careerzynith is a mission-driven healthcare services organization dedicated to transforming the way hospitals and clinical partners launch, scale, and sustain high-impact patient care programs. We partner with healthcare systems nationwide to deliver best-in-class obstetrical and clinical service line solutions that improve patient outcomes, streamline operations, and elevate the standard of care in the communities we serve. Our team is made up of passionate healthcare professionals, strategists, and relationship builders who thrive at the intersection of clinical excellence and operational precision.

At careerzynith, we believe that the first ninety days of any new program determine its long-term success. That is why we are investing deeply in our Customer Onboarding function—ensuring every new partner experience is intentional, well-orchestrated, and built on a foundation of trust, transparency, and shared accountability. We are looking for a bold, strategic, and relationship-oriented leader to own that experience for our portfolio of new program launches.

The Opportunity

We are seeking a Director of Customer Onboarding to lead the end-to-end onboarding and implementation of approximately ten careerzynith programs on an ongoing rolling basis. This is a high-impact, individual contributor role with significant cross-functional visibility and the unique opportunity to shape the post-sale experience for some of the most recognized hospital systems and clinical partners in the country.

Reporting to senior leadership within the Customer Experience organization, you will serve as the strategic quarterback for each new program launch—owning timelines, mitigating risk, negotiating contracts, and ensuring every go-live lands on or ahead of schedule. You will partner with matrixed counterparts across Operations, Clinical Leadership, Finance, Legal, IT, and Account Management to deliver a consistent, white-glove experience that drives measurable customer satisfaction and long-term partnership health.

If you are energized by complex implementations, love building relationships with clinical and executive stakeholders, and want to leave a tangible mark on how healthcare programs scale, this role is for you.

Key Responsibilities

Customer Onboarding & Program Implementation Leadership

• Own the day-to-day management of customer onboarding and implementation activities for approximately ten concurrent careerzynith programs, prioritizing ruthlessly and sequencing work to meet aggressive go-live targets.
• Act as the primary point of contact and trusted advisor for hospital and clinical stakeholders throughout the onboarding journey, instilling confidence from kickoff through stabilization.
• Clearly articulate careerzynith's value proposition at every stage of the implementation, ensuring customers understand both the immediate and long-term benefits of the partnership.
• Drive the consistent reduction of Time to Onboard (TTO) by identifying bottlenecks, standardizing workflows, and partnering with internal teams to remove friction.

Cross-Functional Collaboration & Influence

• Operate as a matrixed leader without direct reports, influencing teams across Clinical Operations, IT, Finance, Legal, HR, and Account Management to deliver seamless launches.
• Cultivate a culture of shared ownership and proactive communication with internal stakeholders, modeling the collaborative behaviors expected of every team member.
• Partner closely with the "steady state" operations team to ensure a warm, well-prepared transition both leading up to and following each program's Go-Live.

Risk Management & Strategic Problem-Solving

• Proactively identify risks, issues, and dependencies in program implementations, developing mitigation plans before they become obstacles.
• Escalate concerns to senior leadership with recommended actions, options analysis, and clear ownership proposals.
• Lead contract negotiations with new and existing customers, balancing business objectives with the long-term health of the partnership.

Process Improvement & Operational Excellence

• Continuously evaluate and refine onboarding playbooks, templates, and best practices to improve scalability and quality across the portfolio.
• Champion a data-driven approach to onboarding by defining, tracking, and reporting on key performance indicators (KPIs) such as TTO, NPS, and program launch velocity.
• Use customer feedback and operational metrics to surface trends, recommend improvements, and inform broader organizational strategy.

Executive Communication & Reporting

• Deliver comprehensive weekly updates to senior leadership on program status, risks, wins, and resource needs.
• Prepare and deliver effective presentations to a variety of internal and external audiences, including hospital executives, clinical leadership, and internal steering committees.
• Maintain rigorous program documentation, ensuring institutional knowledge is captured and transferable.

Customer Relationship & Success Enablement

• Build and nurture long-term customer relationships that extend beyond the onboarding window, setting the tone for the entire partnership.
• Act as the primary point of contact for client concerns and feedback during the implementation phase, ensuring every voice is heard and every issue is resolved.
• Partner with the Customer Success team to design and implement initiatives that enhance overall program success post-launch.

Essential Qualifications

• Experience: 3+ years of proven success managing complex customer onboarding, implementation, or program launch processes, ideally within the healthcare, hospital, or medical services industry.
• Strategic Leadership: Demonstrated strategic thinking ability with the capacity to operate as a senior individual contributor—setting vision, driving execution, and influencing without authority.
• Communication & Negotiation: Exceptional verbal, written, and presentation skills, with a track record of successfully negotiating contracts and managing high-stakes stakeholder relationships.
• Healthcare Acumen: Strong interpersonal skills with the ability to interact effectively with all levels of hospital staff, medical staff, patients, governmental agencies, and the general public—even in sensitive, delicate, or complex situations.
• Process Orientation: Hands-on experience with process improvement methodologies, risk management frameworks, and negotiation best practices.
• Pace & Adaptability: Comfortable thriving in a fast-paced, evolving environment with shifting priorities and multiple concurrent workstreams.
• Education: Bachelor's degree in Business, Healthcare Administration, or a related field required. Master's degree preferred.

Preferred Qualifications

• Direct obstetrical experience and/or physician practice management experience.
• Strong computer skills with extensive experience in Microsoft Word, Excel, and PowerPoint.
• Working knowledge of medical terminology.
• Familiarity with relevant state and federal healthcare regulations (HIPAA, CMS, etc.).

Physical & Travel Requirements

• Physical Demands: This role requires sitting for long periods of time, with the activity occurring more than 66% of the workday (approximately 5.5+ hours per day), in alignment with ADA guidelines.
• Travel Demands: Moderate to extensive air and land travel (35% or more) between corporate headquarters and client locations nationwide.

Compensation & Benefits

careerzynith is proud to offer a compensation package that reflects the strategic importance of this role. The annual base salary range for this position is $125,000 – $135,000, commensurate with experience and qualifications. Beyond base compensation, we provide a comprehensive benefits package designed to support your health, your family, and your future, including:

• Mission-driven work with an exceptional, people-first company culture
• Generous paid time off and paid holidays to spend with the people you love
• Medical, dental, and vision insurance for you and your covered dependents
• Health Savings Account (HSA) with employer contributions or Flexible Spending Account (FSA) options
• Paid Parental Leave for bonding with a new child
• Employer-paid basic life and AD&D insurance
• Employer-paid short- and long-term disability insurance
• Optional short-term disability buy-up plan
• 401(k) Savings Plan with a ROTH option and employer match
• Legal services plan
• Identity theft protection services
• Mental health support resources and Employee Assistance Program (EAP)
• Employee Referral Program—bring great talent to careerzynith and get rewarded for it

Why Join careerzynith?

When you join careerzynith, you are joining more than a healthcare services company—you are joining a community of professionals united by a shared commitment to improving maternal and clinical care across the country. We move fast, we hold ourselves to the highest standards, and we celebrate the wins—big and small—that come from launching programs that change lives. Our culture is collaborative, supportive, and grounded in the belief that the best work happens when talented people are trusted, equipped, and empowered to do their best work.

This is your opportunity to define the standard of excellence for customer onboarding at a growing, mission-focused organization. If you are a strategic operator, a relationship builder, and a healthcare implementation expert ready to make a measurable impact, we want to hear from you.

Ready to Make Your Mark?

Take the next step in your career and help shape the future of healthcare program implementation at careerzynith. Apply today and become part of a team that is redefining what exceptional customer onboarding looks like in healthcare.