Experienced Healthcare Customer Service Representative - Phone Intake Specialist

At careerzynith, we're dedicated to providing exceptional home healthcare services to our patients, and we're seeking a compassionate and skilled Healthcare Customer Service Representative to join our team. As a key member of our remote call center, you'll be the first point of contact for patients and healthcare providers, providing top-notch support and guidance to ensure seamless care delivery.

Job Highlights:

-

Compensation:

A competitive salary with opportunities for growth and advancement -

Position:

Healthcare Customer Service Representative - Phone Intake -

Start Date:

Immediate openings available -

Company:

careerzynith -

Location:

100% Remote

About careerzynith:

careerzynith is a leading provider of home healthcare services, dedicated to delivering high-quality care to our patients. Our team of experts is passionate about making a difference in the lives of those we serve, and we're committed to creating a work environment that's supportive, inclusive, and empowering. As a remote call center, we're proud to offer flexible work arrangements that allow our team members to balance their work and personal lives.

Key Responsibilities:

As a Healthcare Customer Service Representative, you'll be responsible for: - Responding to approximately 60-65 incoming calls per day from patients, healthcare providers, and referral sources - Collecting clinical and demographic information and entering it into our CareCentrix portal - Providing exceptional customer service, resolving issues, and addressing concerns in a timely and professional manner - Collaborating with our team to ensure seamless care delivery and meet individual performance goals - Maintaining accurate records and adhering to all company policies, including HIPAA/PHI

Qualifications:

-

Education:

High School Diploma or GED -

Experience:

Minimum 2 years of customer service experience in a call center environment, with a minimum of 1 year of experience working in the healthcare or medical industry with medical terminology -

Skills:

+ Excellent communication and interpersonal skills + Strong attention to detail and ability to navigate dual monitors and multiple applications + Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening) + Basic PC and search engine abilities (e.g., using the mouse to click, troubleshooting, working with Microsoft Office, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons) -

Internet Requirements:

+ Speeds: 2mb/10mb upload and 10mb/25mb download or higher + High-speed Internet: Fiber or Cable connection required + DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections + While working, required to hardwire with an ethernet cable

What We Offer:

-

Starting Pay:

$17.50/hour + Monthly Incentive Bonus Opportunity -

Benefits:

Full range of benefits, including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match -

PTO and Paid Time Off:

Generous PTO, 401K Savings Plan, Paid Parental Leave, and more -

Advancement Opportunities:

Professional skills training, tuition reimbursement, and opportunities for growth and advancement -

Culture:

Great culture with a sense of community, Walgreens Discount (up to 25% off eligible items), and more

CareCentrix Maintains a Drug-Free Workplace:

We're an equal opportunity employer, committed to creating a diverse and inclusive work environment. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

Ready to Join Our Team?

If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we want to hear from you! Apply now to join our team and start your journey with careerzynith. Apply for this job