Experienced Weekend Part-Time Customer Service Representative – Remote Work Opportunity

At careerzynith, we're on a mission to revolutionize the customer service experience by providing exceptional support to our clients and their customers. As a Weekend Part-Time Customer Service Representative, you'll play a vital role in delivering top-notch service and helping us achieve our goal of becoming the go-to partner for customer service and benefits compliance.

About careerzynith

careerzynith is a leading inbound call center focused on customer service and benefits compliance. With over 1000 clients across various industries, we've established ourselves as a trusted and growing resource in the market. Our commitment to excellence has earned us the prestigious Great Place to Work award twice, and we're proud to be a valued partner to our clients.

Join our Team

We're seeking a highly motivated, production-driven, and team-oriented individual to join our Operations team as a Weekend Part-Time Customer Service Representative. This role requires a strong and diverse skillset, and we're excited to find the right candidate to help us drive success.

Key Responsibilities

As a Weekend Part-Time Customer Service Representative, you'll be responsible for:

• Providing positive customer service and technical expertise through prompt, accurate, and courteous response to customer information needs
• Offering empathy and support to customers during the claim process
• Collecting and documenting all claim details provided by the customer into the claim accurately
• Identifying and resolving customer issues by adhering to clients-specific handling instructions
• Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries
• Punctuality and Reliability: remaining available for extended hours or additional shifts during peak periods or emergency situations to provide critical support
• Adhering to break and lunch schedules to maintain productivity and ensure consistent customer service coverage
• Successfully demonstrating careerzynith's core values:

+ Customer first: fulfills customer needs with compassion + Self-motivated: takes initiative and commits to the task at hand + Teamwork: promotes unity over self + Continuous improvement: strives for daily growth

Required Skills and Abilities

To succeed in this role, you'll need:

• Language Skills:

+ Ability to read and interpret documents such as police and accident reports + Ability to write routine correspondence and detailed accident descriptions + Ability to project a confident, clear, and professional telephone presence + Ability to provide feedback verbally and written in a positive, professional manner

• Bi-lingual in Spanish Preferred
• Computer Skills:

+ Knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel + Ability to type at least 40wpm

Education and Experience

* High School Diploma or general education degree (GED) required

• 1-2 years of quality assurance experience preferred

Network Requirements

* Upon hire, a Speed Test must be run from the computer the individual will be working from (www.speedtest.net)

• Ethernet connection is not required, however strongly recommended
• Must be on a private network, not allowed to work in public locations
• No VPNs are allowed, as logins must happen in the US

Benefits and Compensation

* Competitive compensation

• 20+ hours per week: Ancillary Benefits: Eligible 1st day of month following 60 days of employment

+ Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings

• Less than 20 hours per week: Ancillary Benefits: Eligible 1st day of month following 60 days of employment

+ Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings

• 401K: Eligible after 6 months of employment
• PTO: Eligible after 90 days of employment
• Employee Assistance Program

Why Join careerzynith?

At careerzynith, we offer a dynamic and supportive work environment that fosters growth and development. As a Weekend Part-Time Customer Service Representative, you'll have the opportunity to:

• Work from the comfort of your own home office
• Choose from a variety of shifts to fit your schedule
• Develop your skills and expertise in customer service and benefits compliance
• Collaborate with a talented and dedicated team
• Enjoy a competitive compensation package and comprehensive benefits

Ready to Apply?

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to welcoming you to our careerzynith family. Apply for this job