Information Technology Technician (TIC)

Job DetailsJob Location: Remote, ColombiaPosition Type: Full TimeTravel Percentage: NegligibleJob Category: Information TechnologyTITLES COVERED Titles covered under this job description: any employee working in IT support: “Information Technology Technician”, “IT”. The job description will remain the same for all levels of IT Technician, except for the Required Education and Experience and Additional Eligibility Requirements sections. Titles such as ‘Senior IT Technician will use this same job description but with elevated experience requirements. OBJECTIVE The role of the Information Technology Technician is to oversee the operations and development of any in-house operations software. This position will lead a team of developers, manage the workflow while being the point of contact and owner for all API builds. PRIMARY JOB DUTIES Provide technical, desktop, network, and general infrastructure support to all global Cadex employees Diagnose and resolve problems and conflicts using root cause analysis Complete Robotic Process Automation (RPA) tasks for Cadex and respective clients Manage active directory settings within corporate infrastructure SECONDARY JOB DUTIES Maintain an inventory of hardware and software assets, tracking licenses, and ensuring compliance with company policies and procedures Create, modify, and delete user accounts for any and all systems and software Assist in IT projects such as system migrations or new software implementations, contributing to planning and execution Assist in procurement of hardware, walk users through hardware setup Continuously seek opportunities for process improvement and propose ideas Foster effective communication and collaboration between countries and cultures within all regions Assist in IT project work as required Act as backup to other members of the IT Department Maintain a high level of professionalism and confidentiality with all information entrusted with OTHER JOB DUTIES This position will perform other duties as requested. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without advanced notice. SUPERVISORY RESPONSIBILITY This position has no supervisory responsibilities WORK HOURS It is essential that this position adhere to the assigned work schedule. This is a full-time position and may vary based on the individual’s time zone, subject to change with advanced notice. Schedules may also vary by region, department, client, and/or team. Schedules will be assigned on an individual basis by the manager/supervisor of the position. TRAVEL No travel is expected for this position WORK ENVIRONMENT This job operates either in an office setting or a remote work environment. This role may routinely use standard office equipment such as computers, headsets, telephones, webcams, photocopiers/printers, and related. The noise level in the office setting is limited to quiet and the work environment noise level will vary based on the individual’s remote work environment. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk and hear and work with others through verbal and written contact. This is a largely sedentary role; however the employee is occasionally required to stand, walk, use hands, and reach with hands and arms. Specific vision abilities required by this job include general seeing and close vision. Repetitive motion is frequently required through typing and computer mouse usage. Mental requirements include simple and complex reading, simple and complex writing, memorization, analyzation, perception/comprehension, decision making, planning, independent action, and planning. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. EEO STATEMENT Cadex provides equal employment opportunities to all employees without regard to race, color, creed, religion, sex, age, national origin, disability, marital status, familial status, predisposing genetic characteristics, domestic violence victim status, gender identity or expression, pregnancy, sexual orientation or military status. QualificationsCOMPETENCIES Excellent verbal and written communication Proficient attention to detail Excellent time management Customer service skills Advanced in MS Office Knowledgeable in SQL, MS PowerShell, MS Intune, and MS Azure Experience in networking, firewalls, end point protection, cloud data security, and cloud architecture Experience in RPA software (Power Automate or UI Path) REQUIRED EDUCATION AND EXPERIENCE Level 1: Bachelor’s degree (GED) and 2-3 years’ experience in programming, development, infosec, and related, or equivalent combination of education and experience. Level 2: Bachelor’s degree (GED) and 4-5 years’ experience in programming, development, infosec, and related, or equivalent combination of education and experience. Level 3: Bachelor’s degree (GED) and 6+ years’ experience in programming, development, infosec, and related, or equivalent combination of education and experience. FLUENCY This position requires fluency in the English language ADDITIONAL ELIGIBILITY REQUIREMENTS/RESPONSIBILITIES/QUALIFICATIONS Level 2-3: Employees may have performance qualifications for this position in lieu of years of experience, such as excellent performance, advanced or specific skills, advanced or specific client-level interactions or responsibilities, or other related qualifications. Other skills required may include understanding of clients and industries, more enhanced communication skills, exceptional time management and organizational skills, and/or basic understanding of finance and accounting.