[Remote] Account Manager
Note: The job is a remote job and is open to candidates in USA. HBX Group is the world’s leading technology partner in the travel industry, connecting various brands through a vast network. They are seeking a proactive and strategic Account Manager to manage hotel partner relationships, optimize performance, and drive commercial success through tailored agreements and collaboration.
Responsibilities
- Promote digital tools and partner portal capabilities to enhance partner engagement and self-service efficiency
- Serve as the primary point of contact for hotel partners. Build rapport and trust through a consultative approach. Represent HBX at industry events and networking opportunities
- Monitor KPIs and performance metrics. Collaborate with Account Optimization Managers to ensure optimal commercial conditions. Identify opportunities through market trend analysis
- Implement strategic plans aligned with regional and company goals. Prioritize partner interactions and support ecosystem integration with tailored product offerings
- Understand partner potential and negotiate agreements. Improve contracting quality to drive conversion and revenue growth
- Work closely with peers, stakeholders and other areas to ensure smooth execution
- Ensure consistent use of internal tools and processes. Provide feedback for continuous improvement and support regional standardization
Skills
- Ability to build and maintain long-term, trust-based relationships with hotel partners
- Skilled in consultative selling and understanding partner needs
- Strong negotiation skills with experience in structuring tailored commercial agreements
- Understanding pricing, inventory, and distribution strategies in the hospitality sector
- Proficient in analyzing performance data and market trends to inform strategy
- Ability to translate insights into actionable plans that drive measurable results
- Knowledge of hotel revenue management principles and Travel Products
- Experience in identifying growth opportunities and optimizing partner performance
- Excellent interpersonal and communication skills, with the ability to work cross-functionally
- Comfortable collaborating with internal teams and external stakeholders across regions
- Thrives in a fast-paced, evolving environment
- Creative thinker with a proactive, solution-oriented mindset
- Microsoft Excel
- Tableau, Power BI, QlickView or similar
- Microsoft Power Point
- Salesforce, HubSpot, Zoho or similar
- Salesloft, Outreach, Groove or similar
- Qualifications in Business Administration, Tourism Management, or a related field desirable
- 3+ years of experience in commercial roles with direct partner interaction
- Proven experience in contracting, negotiation, and account planning
- Experience building and maintaining strong relationships with key stakeholders, including internal teams and external partners
- Adept at managing multiple business priorities and complex situations with strategic thinking and composure
- Experience in a fast-paced, dynamic environment is essential
- Experience developing and executing account growth strategies
Benefits
- As well as an attractive benefits package you will be able to work:
- Within an innovative, engaging and multicultural environment.
- Have the opportunity to build strong and lasting business relationships and friendships from around the world.
- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Company Overview