[Remote] Account Manager, SMB Brands

Note: The job is a remote job and is open to candidates in USA. Syndigo is a leader in software and services for managing master data, product information, and content syndication. They are seeking an Account Manager to maximize customer value and identify growth opportunities within a defined territory of SMB clients, focusing on customer retention and upselling. This role involves maintaining relationships, managing sales cycles, and leveraging data-driven decisions to achieve revenue goals.

Responsibilities

• Maintain and form new relationships with different buyers at small to mid-market brands
• Relentless focus on the customer experience and how to maximize their value realization with Syndigo
• Manage the full sales cycle for renewal opportunities within a defined customer base, and renegotiate more favorable terms
• Collaborate with expansion sellers to identify and close upsell and cross-sell opportunities within a defined customer base to meet growth targets
• Dedicate time to learning and skill growth to achieve KPIs and grow as a sales professional
• Leverage the Syndigo tech stack to make data-driven decisions, document customer communication, prioritize approach to the territory, stay organized, and accurately forecast revenue outcomes
• Diagnose and engage higher risk customers and leverage internal resources to direct a resolution strategy
• Navigate Syndigo's solutions on behalf of the client, ensuring the appropriate solution is proposed to meet a client's problems
• Problem solve with customers and guide them through the complex product information and syndication landscape to position yourself and Syndigo as a valued partner

Skills

• 2+ years of sales or account management experience, ideally B2B and in the SaaS space
• Bachelor's Degree or equivalent experience required
• Motivation to learn, problem solve, and develop skills to be successful and grow a career in tech sales
• Familiar with the fundamentals of sales and the basics of customer service
• Strong relationship building, listening, and interpersonal skills
• Comfortable with using technology in daily workflows and decision-making
• Strong organization and time management skills are critical
• Ability to write and speak clearly and professionally
• Experience in SaaS, managed services, and analytics is a major plus
• Experience doing business with consumer brands and/or retailers is a plus
• Previous training and practice with a sales methodology is a major plus
• Experience using Salesforce is a major plus

Benefits

• Competitive health insurance benefits
• PTO and volunteer time off
• Employer-paid short- and long-term disability
• Parental and adoption leave
• 401(k)
• Tuition reimbursement
• This position is commission eligible.

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