[Remote] Assistant Director - Product Management, Engagement Center and Customer Experience Enablement (Updated Location)

Note: The job is a remote job and is open to candidates in USA. Principal Financial Group is seeking an Assistant Director of Product Management to lead the Engagement Center Enablement and Customer Experience Enablement product families. This role involves shaping product strategy, managing a team of Product Managers, and driving customer engagement through innovative solutions and cross-functional collaboration.

Responsibilities

• Build and scale high-performing teams, leading and coaching Product Managers to deliver high-quality products and achieve important results
• Shape product strategy by defining and executing the vision and roadmap across customer engagement platforms (including Genesys Cloud and Qualtrics), aligned to enterprise priorities, communicating priority and goals
• Lead through data and insight, identifying key problems, influencing decisions, and driving measurable business and customer outcomes
• Foster innovation and growth, advancing platform capabilities and enabling new solutions that support future business needs
• Drive cross-functional alignment, partnering with engineering, design, business, and product leaders to deliver seamless, customer-centered experiences
• Act as a product leader and change agent, strengthening product management practices and elevating the discipline across the department
• Influence across the enterprise, collaborating with peer product leaders to drive alignment and outcomes across platforms, domains, and business units
• Own product performance, using data to assess product health, track outcomes, and continuously optimize impact and investment

Skills

• 8+ years of business, technology, or product management experience; or equivalent demonstrated through the following: work experience, training, military experience, or education
• 5+ years working in a highly collaborative, fast-paced product environment
• 2+ years of formal leadership experience, coaching and mentoring in a professional setting
• Experience partnering with teams in a matrixed environment and supporting technology products through an agile environment
• Experience resolving solutions to complicated problems using good judgment and positive relationships to assess risk, and lay-out your argument in a well-structured, data-informed narrative
• Excellent communication skills include the ability to influence and negotiate with partners at all levels of the company while advising on complex expectations
• Strong knowledge of modern product practices with experience in research, synthesis, ideation, and testing within a dual-track model
• Genesys Cloud and Qualtrics Platform product management experience
• Formal leadership experience, leading a team of employees
• Formal Product Management Certifications
• Execution of Scrum and Kanban methods
• Utilization of metrics to drive cross-functional product team optimization
• Exposure to AI or emerging technologies
• Exposure to Salesforce platform capabilities

Benefits

• Non-sales positions have the opportunity to participate in a bonus program.
• Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance.
• Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness.
• Pension Eligible
• This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA, or Charlotte, NC).

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