[Remote] REMOTE - Human Resource Manager

Note: The job is a remote job and is open to candidates in USA. Ross Stores, Inc. is a leading off-price retail chain with a strong commitment to diversity and inclusion. They are seeking a Human Resource Manager who will drive positive workplace initiatives and foster an engaged workforce across their stores and supply chain locations.

Responsibilities

• Consistently interact with leaders and associates to find ways to enhance the working experience of associates, and increase engagement
• Identify, recommend, and collaborate to help drive strategies to impact the quality of managers and their performance/skill set; make recommendations and help create training for new and existing managers and supervisors on approachable leadership, and deliver training as assigned
• Manage highly confidential information and sensitive associate relations matters with discretion, professionalism, and sound judgment
• Effectively prioritize and manage multiple high-priority tasks and projects simultaneously, consistently meeting deadlines in a fast-paced environment
• Demonstrate strong attention to detail in all aspects of work to ensure accuracy and quality of deliverables
• Exhibit confidence and resilience when facing opposition from internal or external stakeholders; remain calm under pressure, think on your feet, and respond with sound judgment and professionalism
• Establish rapport with associates at all levels; gather feedback and represent associate perspectives to advise partners on communication and change strategies
• Identify, recommend, and collaborate on creative associate-focused solutions while leading change management initiatives
• Evaluate the impact of new programs on associates and, if needed, employ appropriate change strategies
• Collaborate to help craft effective communications to be used in Distribution Centers at associate meetings, Distribution Center Huddle Announcements, and Stores TRUENews check-ins
• Lead and consult on the design, administration, and analysis of annual and pulse engagement surveys across multiple business units. Analyze data and recommend strategy for building, maintaining, and fostering an engaged workforce
• Work with key HR and business leaders to identify strategies that drive engagement and positive associate relations
• Keep a keen eye on developing issues that could have labor relations ramifications and provide ongoing current feedback to the HR functional leaders and business partners
• Keep abreast of developments in key areas of labor relations law/policy and keep partners informed
• With guidance and collaboration from Sr. Director, Associate Relations, follow best practices and playbook for managing escalated Associate Relations issues
• Investigate designated associate complaints by conducting virtual or on-site climate surveys and "pulse checks"; advise HR and Operations regarding appropriate actions
• Other projects as assigned

Skills

• Bachelor's degree
• Five years related work experience in Human Resources and/or operations
• Experience with human resources programs and processes, federal and state employment laws, compliance, and change management principles and tools
• Experience with positive employee and labor relations best practices
• A consultative approach to HR leadership
• Outstanding written and oral communication skills
• Ability to achieve rapport with associates and leaders of all levels
• Proficient in MS Word, Excel, Outlook
• Ability to create Powerpoint presentations using compelling data
• Bilingual in Spanish preferred
• Human Resources certifications desired, i.e., PHR or SPHR

Company Overview