[Remote] Senior Account Manager, Client Services

Note: The job is a remote job and is open to candidates in USA. Gallagher Benefit Services is a trusted partner to organizations navigating important people decisions. The Senior Account Manager is responsible for new voluntary product implementations and ongoing account management support for mid to large-sized clients, ensuring successful benefit implementations and building strong client relationships.

Responsibilities

• Leads appropriate resources to ensure successful voluntary benefit implementations including coordination with technology/platforms, Gallagher Enrollment Solutions or outside enrollment firms
• Builds, expands, and solidifies relationships with the local Gallagher producers & account managers and their clients
• Leads client reviews (existing issues, timelines, and future benefit offerings) where appropriate
• May coordinate the work of administrative support and customer service
• Responsible for assisting with billing set-up between the client and the provider
• Conducts policy reviews and updates benefit communications
• Works with Proposals & Analysis team-members on renewals and new Due Diligence where required
• Responsible for the supporting local branch account managers with escalated matters requiring VB expertise and carrier relationships
• Limited client facing travel may be required
• Issue voluntary benefit proposal requests to providers, customizing requests as required
• Negotiate with insurance providers in order to secure the best offer on behalf of the client
• Provide detailed review and analysis of insurance provider RFP responses
• Prepare Market Scan for each assigned group using tools available to streamline this process
• Communicate approved, sold plan designs are client particulars to the Client Services team for implementation
• May be responsible for certain clients from the Proposal process, through and including implementation and client services

Skills

• Bachelor's degree and 5 or more years client coordination and/or claims management experience OR High School degree and 10 years client coordination and/or claims management experience
• License required
• Able and willing to travel approximately 25% of the time
• Professional designation may be preferred, such as CPCU, CIC or ARM

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

Company Overview

Company H1B Sponsorship