Virtual Bank Call Center Agent - Entry Level Banking Support (USA)

Job Summary Progressive Technology is seeking enthusiastic, customer-focused individuals to join our team as Virtual Bank Call Center Agents. In this entry-level role, you will be the first point of contact for our banking clients, providing exceptional service and support across a range of financial inquiries. If you have a passion for helping others, strong communication skills, and are eager to kickstart a career in the financial sector, this is the perfect opportunity for you.

Key Responsibilities

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Answer incoming customer inquiries via phone, email, or chat in a professional and timely manner.

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Assist customers with basic banking issues such as account information, transactions, statements, card support, and security inquiries.

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Provide accurate and clear information about bank products and services.

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Troubleshoot and resolve customer concerns while ensuring customer satisfaction.

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Document interactions in the CRM system and escalate complex issues as needed.

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Maintain strict confidentiality and adhere to all banking and data security policies.

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Meet performance metrics such as response time, resolution time, and customer satisfaction scores.

• Required Skills and Qualifications
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High School Diploma or GED equivalent required.

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Must be based in the USA with legal authorization to work.

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Excellent verbal and written communication skills.

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Basic computer proficiency with the ability to navigate multiple systems.

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Strong problem-solving and critical-thinking skills.

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Ability to work independently in a remote setting.

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Positive attitude with a customer-first mindset.

• Experience
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No prior banking experience is required – this is an entry-level role.

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Prior experience in customer service, retail, or call center environments is a plus.

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Full training will be provided.

• Working Hours
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Flexible shifts available: Morning, Afternoon, and Evening shifts.

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Weekend availability may be required on a rotational basis.

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40 hours per week (Full-Time).

• Knowledge, Skills, and Abilities
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Familiarity with common digital banking tools is beneficial but not mandatory.

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Ability to adapt in a fast-paced environment and learn quickly.

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Excellent listening skills and attention to detail.

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Comfortable working with sensitive financial information.

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Reliable internet connection and a quiet, professional home office setup.

• Benefits
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Competitive entry-level salary.

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Paid training and mentorship programs.

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Health, dental, and vision insurance.

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401(k) retirement plan with company match.

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Paid time off, holidays, and wellness days.

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Opportunities for career advancement and internal promotions.

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Employee Assistance Program (EAP).

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Work-from-home flexibility with all equipment provided.

• Why Join Progressive Technology?

At Progressive Technology, we believe in growth, diversity, and empowerment. As a trusted partner in the banking industry, we are committed to nurturing talent and building a supportive culture where every employee feels valued. Join a forward-thinking company that invests in people, technology, and a brighter financial future—for both our customers and our employees.

How to Apply

Ready to take the first step toward a career in banking? Submit your application online through our careers portal. Include your updated resume and a short cover letter highlighting your interest in the Virtual Call Center Agent role. We look forward to welcoming you to the Progressive Technology team!